Do you want to know how pet care customers really feel about the experiences they have with pet care providers? Do you want to know exactly how customers want to be treated? I hope you do and if so, read Yelp! Believe me, I never want to promote a site that has been accused of …
Communication
10 Reasons For Exceptional Customer Service
When the Dog Gurus asked me to contribute to their month-long series dedicated to Customer Service—I was thrilled to participate! I feel very fortunate to work in an industry filled with so many amazing and kindhearted people who share a passion for pets. With businesses run by all these nice people, one might assume that …
The Business with the Biggest Heart Wins!
Do you ever wonder why some customers never come back? You thought they were happy but then you hear they’ve become a regular of your direct competitor. How about being blindsided after losing an employee who was an integral part of your team? Naturally, in both of these situations, you’re going to stop and wonder …
Customer Service that Breeds Customer Trust
At a recent Pet Industry conference in Denver, I had the pleasure of speaking to a group of Pet Industry business owners and managers on the topic of creating, promoting and protecting their brand. While it’s common to think of branding in terms of marketing collateral, successful pet care businesses understand that fancy logos, luxury …
Why Seek Excellent Communication Skills?
How many of your job descriptions list good or excellent communication skills as a requirement? Most of us seek to work with people that communicate well, but in reality how is this working out? It does not take long reviewing posts in industry discussion groups or surveying business owners on their frustrations to find a …