How many times are you so short-staffed that when you hire someone new short-cuts are taken in their training to get them productive ASAP? What is the secret to finding time to train new staff? It seems impossible to find the time to train and other staff have figured it out on the job, so it must be okay, right?
Lack of structured training may work out short-term, but the practice is setting your pet business up for long-term risks and challenges. Following are some of the consequences of short-cutting new hire training:
- Staff injuries
- Pet injuries or lack of attention to red flags of health and well-being issues
- Client frustrations with inconsistencies or lack of information
- Staff turnover due to feeling inadequate in ability to do job successfully
- Team frustration with new staff that make mistakes
- Lower profits from staff turnover expense and lost clients resulting from pet injuries or poor customer service
Finding time to train new staff and following a formal training plan for each new hire is a commitment to your brand reputation and care quality. Check out our video for the secret of how you can balance finding the time to train and getting new hires productive quickly in your pet business.