Unique and Creative Hiring Techniques from Your Fellow Members!

One of our favorite resources is our members! Thanks so much to our Hiring Panel and to everyone that participated in our call this month (April 2018). Below is a summary of some of the best tips. Enjoy!

1. Define your company culture: Hire based on shared values and the candidate’s ability to fit in with the team. You can teach the right person the skills they need to succeed. Most pet care businesses grow, evolve and change which means your employees may hold different positions over the years. An employee that believes in the work they are doing will be able to adapt to changes in their job requirements.

2. Involve a trusted staff member: Of course, it is critical for the owner/manager to be involved in the hiring process, but there are many steps that can be delegated to a trusted team member. Enlist someone to be responsible for reviewing resumes, completing phone screens, and responding to candidates not selected. You can also have one or two team members do an informal meet and greet with the new candidate. Making staff a part of the decision-making process tends to create more “buy in.” (Remember to counsel on appropriate and inappropriate interview questions). Finally, assign a mentor to help the new hire quickly absorb the company culture as well as guide and track them through the training process.

3. Make candidates go the extra mile: Feeling overwhelmed with the number of applications you receive from that online ad or even the number of interviews you must conduct? Let the best rise to the top! Ask candidates to complete a “micro-task” and you will gain insight to their level of motivation, attention to detail and ability to follow simple instructions. Request they email their resume rather than applying through the online site or ask them to bring a pen and a copy of their application to the first interview. If they are unable to complete these simple tasks, it is likely you should rule them out.

4. The little stuff counts: There are some smaller details in the application process that could predict trouble in the future. Typos, errors and shorthand on a resume may be indicative of a lack of attention to the details. Applicants should have professional references not just personal. All candidates should have flexibility in scheduling. Try to avoid hiring those that can only work certain shifts as needs at your pet care center may change over time.

5. Immediately measure motivation level: Once hired, provide the new employee with a copy of “Off Leash Dog Play” or another book of reference to read either before their start date or within two weeks of hire. Ask a few questions about what they learned. This will provide you with a good measure of their enthusiasm for the position.

Need step by step instructions? Check out our guide on Hiring High Performers.