Meet The Dog Gurus®
Just like you, we started our pet care businesses out of a pure love for pups. Give us four paws, slobbery kisses, and #AllTheFur any day of the week—and we bet you feel the same way, too. It’s because we’ve been there, done that, and we understand just how complex the pet industry is.
Our mission is to help fellow pet care business owners learn from our experience (and the wrong turns we’ve made along the way) to avoid costly mistakes, increase profits, build the brand you’ve always envisioned, and, ultimately, find the freedom to love your pet care business just as much as you love the pet that inspired you to start in the first place!
Robin Bennett, CPDT-KA
Robin Bennett is a Certified Professional Dog Trainer, author, speaker, and expert on dogs. She founded one of the largest dog training companies in Virginia and has been using her expertise in “reading dogs” to teach families how to train their pets as well as helping others in the pet care industry keep dogs safe for over 20 years. Robin’s first book, All About Dog Daycare is the number one reference on opening a dog daycare. She is also Co-author of Off-Leash Dog Play… A Complete Guide to Safety and Fun, and an extensive staff training program called, Knowing Dogs, which are the leading staff training resources for dog daycare and boarding facilities. Robin is currently co-founder of The Dog Gurus, the nation’s premier resource for dog care professionals. Through The Dog Gurus she is now helping pet care professionals get their lives back by showing them how to create sustainable businesses with teams that truly know dogs.
Susan Briggs, MA, CPACO
Susan Briggs is a Certified Professional Animal Care Operator, author, speaker, and pet care business expert. As co-founder of The Dog Gurus she brings over 18 years of experience in the pet industry with 12 years as co-owner and operator of a successful dog daycare, lodging, grooming and training business in Houston, Texas. In addition to being a co-author with Robin in publishing Off-Leash Dog Play and Knowing Dogs, Susan used her educational background in accounting and published Counting Noses: Accounting and Financial Management Guidelines for the Pet Services Industry. Susan enjoys making it easy for owners to understand the numbers side of their business so they can focus on care quality. In 2015 Susan co-founded the Professional Animal Care Certification Council whose mission is to provide independent testing and certification for pet care professionals. The program embraces Susan’s passion for providing quality care for animals.
What We Love Most About What We Do
Charlotte Biggs, CPACO
Business Growth and Development Guru and Profit Network Coaching Guru
Charlotte Biggs is co-founder of the Professional Animal Care Certification Council (PACCC), the pet care services industry’s only independent certifying body. She also served as COO for four years for the International Boarding & Pet Services Association (IBPSA). Charlotte’s leadership in the pet care services industry, combined with her real-world expertise as the original owner and operator of Stay N Play Pet Ranch, Inc., which she and her partner founded in 1998 and grew to one of the most successful, full service, all natural and holistic pet care facilities in the country before successfully selling it in 2013, makes her a sought-after industry speaker and consultant. Charlotte is the current president and a ten-year member of the board of directors for PAWS Shelter and Humane Society which serves the Central Texas community. To expand the non-profit’s life-saving capacity and community outreach, she is currently overseeing the construction of a second shelter facility. Before entering the pet care services industry, Charlotte enjoyed a successful 20-year history in sales and marketing management in the pharmaceutical industry.
Amber Burckhalter, CPACO, CDBC
Profit Network Coaching Guru
Amber Burckhalter is a Certified Professional Animal Care Operator and a Certified Dog Behavior Consultant. Amber began her journey in pet care as a kennel technician at the age of 16 and founded K-9 Coach as a training business in 2001. After working several years as a dog trainer and behavior consultant, she grew her company into a full service canine experience, the first of it’s kind in Georgia. Almost 20 years later, K-9 Coach is a highly successful and sought after full canine experience in the suburbs of Atlanta focusing on quality care and enrichment for pet dogs. Amber has received numerous awards and recognition during her work as the CEO of K-9 Coach as well as her work on non-profit boards and with local and national charities. She enjoys professional speaking and coaching other business owners to help them achieve their goals while living their dreams.
Kari Campbell, CPACO
Profit Network Coaching Guru
Kari Campbell, a Certified Professional Animal Care Operator, has over twenty years’ experience in the pet care industry. She is a founding member of the Normandy Project, and the Alaska League for Animal Welfare Standards, a past board member on the Anchorage Animal Care & Control Center Advisory Board and has volunteered with Friends of Pets as past president and board member. Her volunteer experience led her in 2005 to open Dog Tired Doggie Daycare in Anchorage, Alaska. Kari’s facility is a bright and vibrant place for pups to play, with the health, safety, and well-being of her guests as her top priority. Her passion is to provide the highest level of care for her clients through education, compassion, and communication. Dog Tired is dedicated to educating their staff and clients and have been long time members of the Dog Gurus, IBPSA, WIPIN, WPA, APDT, PCSA, and ABKA. Dog Tired is known for their innovated parent teacher organization and the events they host both for their clients and their community. She currently serves on the Professional Animal Care Certification Council Board of Directors. Kari was born in Santiago, Chile. Her unique upbringing is matched by her unique professional experience as an accomplished opera singer, with an educational background in vocal performance. Having toured through Japan, Europe, and the United States, she has performed with several opera companies and orchestras. Although her education and singing experiences have been very rewarding, her lifelong dream has been to work with animals. She shares her life with Newton, a French Bulldog.
Kendall Duncan, CPACP
Kendall Duncan is a Certified Professional Animal Care Provider and owner of Canine Cabana in Tampa Florida. Kendall’s career in animal care started in 1995 in the zoological department at Busch Gardens. She cared for and trained several large exotic species such as black rhinos, lions, hyenas, hippos, tigers, great apes, and dolphins. Kendall went back to the animal that started her passion, dogs! Co-founding Canine Cabana with her best friend and business partner Angie Pickren, they opened their doors in 2008. Canine Cabana is a community leader in dog care and behavior. Canine Cabana’s mission is to improve the quality of life for dogs, and the owners who love them. Kendall’s other passion is her fun-loving family, Cabana team, and community. She loves to help others connect through networking, public speaking, and continuing education.
Courtney Emken and her husband Bart opened DogBoy’s Dog Ranch in 1995. The original dog ranch, DogBoy’s was the first to offer group play in Texas, the first pet care facility to commit to science-based positive reinforcement training, and the first to require dogs be spayed or neutered for lodging or daycare. The child of entrepreneurs and artists, Courtney used her business degree, creativity and drive to carry DogBoy’s from a tiny mom & pop biz to an internationally known and award-winning pet care facility, grossing over $1.5M a year. Courtney’s passion for small business and growing entrepreneurs carries down to her employees, who are taught open book management so they understand how businesses work, and can go on to chart their own paths in the dog world. When not working as CEO of DogBoy’s, Courtney loves knitting, traveling and sharing her business acumen serving on nonprofit boards and committees.
Ed Kaczmarek, CPACP
With over 30 years of strategic corporate marketing, digital & innovation experience coupled with 12 years of pet entrepreneurship, Ed brings a unique perspective to coaching. Ed co-created two multi-million dollar dog retail/daycare/training/services businesses in Chicago with his husband – Urban Pooch Canine Life Center and Urban Pooch Training &Fitness Center – that are achieving success and bringing joy to many. Ed has a passion to create, grow and evolve businesses to achieve success, and believes it’s critical to keep a watchful eye on your financial metrics. He would be honored to connect and collaborate with you to achieve success and solve any challenge(s). Ed adores his Welsh Terrier puppy – Aidan!
Greg Bennett, PMP
Business Operations Guru
Member Support Guru
Jess Zellmer, CPACO
Facebook Community Guru
Executive Assistant Guru
DIG Direct Guru
Evan Outlaw from CBSI
Meet Our Dogs
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