Selecting the Best Staff Training Leader for Your Pet Care Business
As a business owner we recommend delegating as much as possible…and that includes selecting the best staff training leader in your Pet Care Business. You need someone someone to oversee the onboarding and training of your staff. Let’s talk about the role of a staff training leader, skills they need to have to be a good people trainer, and ways to compensate them for taking on this role. It’s worth the time and money to get this right, especially given the staffing challenges of today.
Starting with the role of the training leader it’s key to set your expectations. It’s reasonable to expect new hires to be well-trained to your SOP’s and job core competencies in the first 90-120 days of employment. The training leader may be the department supervisor, but could also be a lead or coordinator that has the skills required. Keep in mind training new team members includes:
- Teaching a new language of how to read canine body language
- Cleaning and other department SOP’s
- Using your POS and other tech
- Dog care basics
- Being a great employee and team member in your pet care business
The key to assigning the right training leader is to match the skills needed for success.
- Positive
- Patient
- Kind
- Good communication skills of details (clear & concise)
- Great listener
- Thrives on helping others learn and grow
The responsibility of being a training leader should be in their job description and reflected in their compensation package. Consider including incentive pay bonuses for completing training on time and retention of new hires through and for a specified period after the training process.
Be sure to watch our video where we shared training leader success tips such as new hire and training mentor checklists, the benefit of standing feedback meetings, trial periods and creating a career path in pet care.
Also keep in mind the bottom line of staff training in a care business…the slower you go the faster you get there!
