Standard Operating Procedues
Positive Reinforcement Training for Non-Dog Trainers
Objective: Take a dive into your existing Standard Operating Procedures or…dip your toe into the process of creating them!
Content: Creating Standardized Operating Procedures (SOP’s) for your business is an essential element to ensuring the financial and operational success of your business. Ensuring a consistent pet and customer experience is the primary means to building trust and loyalty, which leads to customer growth and retention.
The value of having well-written SOP’s provides a way to communicate and apply consistent standards and practices within your organization. By putting all procedures in writing you provide a reference document for what’s to be done, why it’s important, and in some detail how it is to be accomplished.
This Lunch and Learn can take a few different directions depending on the status of your SOP manual. It is designed to help encourage the team to use and update your existing SOP’s. If you do not have SOP’s, use this as an opportunity to get started!
Click Here to download the PDF handout to review with your staff.
