Cross-Training Team Members for Versatility

Objective: Discover the benefits of cross-training employees to enhance your facility’s versatility and efficiency.

Content: Cross-training your team members can benefit your facility by increasing scheduling versatility and expanding the services offered. In this Lunch and Learn, we will explore the concept of cross-training and its myriad benefits to your team. Then, your staff will have the opportunity to educate each other about their roles at the facility. At the end of this session, your staff will brainstorm the planning components and implementation strategies to begin cross-training at your facility.

Prior to Lunch & Learn Session:

• In preparation for leading the group discussion, the leader should review the supporting document section to determine how the information will be presented.

• Distribute a copy of the “What is My Job” worksheet (included) to each team member. Allow time for your employees to complete this worksheet before the Lunch and Learn session.