Turn Complaints into Compliments
Do you want to know how pet care customers really feel about the experiences they have… Continue Reading Turn Complaints into Compliments
10 Reasons For Exceptional Customer Service
When the Dog Gurus asked me to contribute to their month-long series dedicated to Customer Service—I… Continue Reading 10 Reasons For Exceptional Customer Service
The Business with the Biggest Heart Wins!
Do you ever wonder why some customers never come back? You thought they were happy but… Continue Reading The Business with the Biggest Heart Wins!
Customer Service that Breeds Customer Trust
At a recent Pet Industry conference in Denver, I had the pleasure of speaking to a… Continue Reading Customer Service that Breeds Customer Trust
Why Seek Excellent Communication Skills?
How many of your job descriptions list good or excellent communication skills as a requirement? Most… Continue Reading Why Seek Excellent Communication Skills?
