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Facility Evacuation & Maintenance
The Dog Gurus want to make continuing education a little easier for you. So check here on the first of each month for Lunch and Learn topic ideas and discussion items. We’ll suggest a timely [...]
Listen In on Client Conversations
Do you ever wonder how to talk to clients? While The Dog Gurus were together at a conference, we took the opportunity to do a couple of role play scenarios so you could [...]
Turn Complaints into Compliments
Do you want to know how pet care customers really feel about the experiences they have with pet care providers? Do you want to know exactly how customers want to be treated? I hope [...]
10 Reasons For Exceptional Customer Service
When the Dog Gurus asked me to contribute to their month-long series dedicated to Customer Service—I was thrilled to participate! I feel very fortunate to work in an industry filled with so many amazing [...]
Are You Ready to Become Certified?
Yes...professional pet care certification is available for anyone working in dog daycare, pet boarding, dog walking or pet sitting. This week the Professional Animal Care Certification Council (PACCC) announced that registrations were open to take [...]
Your Toolbox for Bites and Fights
Want a comprehensive list of everything you need to manage dog fights and bites? Here are a few things I would recommend having on hand in the event of a fight: Air horns [...]
