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What to Do about Fights and Bites
As another daycare day comes to an end, you send another dog back home to a pet parent who invariably expresses the common belief that “Your job must be so much fun because [...]
Breaking Up Dog Fight Drills
The Dog Gurus want to make continuing education a little easier for you. So check here on the first of each month for Lunch and Learn topic ideas and discussion items. We’ll suggest a timely [...]
The Business with the Biggest Heart Wins!
Do you ever wonder why some customers never come back? You thought they were happy but then you hear they’ve become a regular of your direct competitor. How about being blindsided after losing an [...]
How to Tell A Dog Owner About A Fight
We continue our discussion of bites and fights by entering the realm of client conversations. How do you tell the owner about a fight? What do you say? Who is responsible for any [...]
Customer Service that Breeds Customer Trust
At a recent Pet Industry conference in Denver, I had the pleasure of speaking to a group of Pet Industry business owners and managers on the topic of creating, promoting and protecting their brand. [...]
Why Seek Excellent Communication Skills?
How many of your job descriptions list good or excellent communication skills as a requirement? Most of us seek to work with people that communicate well, but in reality how is this working out? [...]
SuperZoo Spotlights – Favorite Treats
This is Part 3 of our SuperZoo Spotlights talking about our favorite picks from this year's show. The best thing about SuperZoo is it’s HUGE! The worst thing about SuperZoo is it’s HUGE. [...]
SuperZoo Spotlights – Facility Equipment
This is Part 2 of our SuperZoo Spotlights talking about our favorite picks from this year's show. The best thing about SuperZoo is it’s HUGE! The worst thing about SuperZoo is it’s HUGE. [...]
