Writing a Good Report Card

Objective: Learn to communicate transparently with pet parents to keep dogs and staff safe and happy at your pet care facility.

Content: Providing feedback to pet parents about their dog’s behavior can benefit your clients, staff, and the dogs in your care. This Lunch and Learn will address some of the critical elements of sending home constructive and positive feedback on your dog daycare report cards. These elements include choosing the correct vocabulary, utilizing multiple communication pathways, and constructively framing behavior issues. At the end of this session, your staff can complete a reframing activity to practice their newfound communication skills. Also included is an example dog report card to get you started with daily feedback to your clients.

Prior to Lunch & Learn Session:

• In preparation for leading the group discussion, the leader should review the supporting document section to determine how the information will be presented.

• Print a copy of the “Writing a Good Report Card” document for each team member.

• Print a copy of the “Reframing Activity” for each team member.

• Optional: Bring a copy of your facility’s screening tools and a list of unacceptable dog behaviors to the Lunch and Learn for reference.