Operations Manual for Pet Care Facilities
Creating Standardized Operating Procedures (SOP’s) for your business is an essential element to ensuring the financial and operational success of your business. Ensuring a consistent pet and customer experience is the primary means to building trust and loyalty, which leads to customer growth and retention.
The Dog Gurus recognize that writing SOP’s can be time consuming; and are best created by referencing already established standards within the pet care services industry. This Standard Operating Procedures Manual provides an editable template for your use. The content within is based on best practices and meet the “Four E’s of Excellence” excellent rating in all operational areas.
The document is provided in Word format to allow you to add or change the details of the content to your specific operational procedures. The procedures that you have in place are literally the daily tasks you and your staff engage in to deliver the services for each area or department of your business.
The value of having well written SOP’s provides a way to communicate and apply consistent standards and practices within your organization. By putting all procedures in writing you provide a reference document for what’s to be done, why it’s important and in some detail how it is to be accomplished.
The benefits of having SOP’s are many. They can be used to:
- Support your quality goals
- Ensure consistent quality results
- Enable you to delegate work
- Ensure efficiency
- Save time and reduce mistakes
- As a staff training tool
- Allow for cross training of staff
- Eliminate staff drama over who and how it’s to be done
- As Employee Performance Review standards of measure
- Create a safer work environment
Click here to view a sample.