The Dog Gurus Blog
Number one in staff training and business education and coaching for the pet care industry.
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The Business with the Biggest Heart Wins!
Do you ever wonder why some customers never come back? You thought they were happy but then you hear they’ve become a regular of your direct competitor. How about being blindsided after losing an [...]
Customer Service that Breeds Customer Trust
At a recent Pet Industry conference in Denver, I had the pleasure of speaking to a group of Pet Industry business owners and managers on the topic of creating, promoting and protecting their brand. [...]
Why Seek Excellent Communication Skills?
How many of your job descriptions list good or excellent communication skills as a requirement? Most of us seek to work with people that communicate well, but in reality how is this working out? [...]
