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Positive Reinforcement: It’s Not Just For Dogs
I’m a crossover trainer which means I started out training using choke collars, prong collars and other aversive measures, but eventually “crossed over” to a new method training most commonly known as positive [...]
Millennials are on Your Dream Team
One area that business owners seem to readily agree on is that managing millennials is a challenge. Shared areas of frustrations include their sense of entitlement, inability to accept [...]
Keys to Effective Employee Coaching
Employee discussions are often dreaded conversations so it’s easy to put them off. You have a business to run and tire of your role as referee in employee drama. [...]
How Are You Training Your Staff?
What’s the one thing that can make or break a service oriented business? Is it the size of your facility? The activities you offer? The dogs you take? The look of your facility? [...]
Hiring Employees that Have “IT”
Once upon a time, all pet care facilities were operated by employees that had “IT.” For most of us…we were those employees…the entrepreneur who started the business. We had [...]
Don’t I Just Play With Dogs All Day?
Employees new to off-leash play often envision an easy job playing with dogs all day. It can be challenging to communicate the detailed requirements of the daycare counselor role [...]
